Frequently Asked Questions

Where can I buy your products?

You can buy our products online from our partners (see More Info page), in a local store (use Store Locator) or directly from us.

How do you pronounce "pedag"?

English speakers say "PED ag" but Germans pronounce it "PAY dag". There is really no wrong way to say it!

What if I wear a 1/2 size?

Select the next size up.

Do pedag® insoles and inserts come in pairs?

Yes!

Where do I place a metatarsal pad?

For a detailed guide click here

A little metatarsal pad advice

The location of the metatarsal pad is somewhat a matter of personal comfort. Because the self-adhesive backing is very effective, it is a good idea to experiment first using double-sided sticky tape before removing the adhesive backing.

Adjusting the thermo-plastic (polypropylene) longitudinal arch

Pedag® insoles with thermo-plastic (polypropylene) footbeds include: VIVA®, VIVA® HIGH, VIVA® OUTDOOR, VIVA® SUMMER, VIVA®SNEAKER, VIVA® MINI, VIVA® WINTER, VIVA® SPORT and HOLIDAY. The longitudinal arch area of all these insoles can be heat molded and adjusted to your specific arch height. Adjusting the arch is usually unnecessary. The vast majority of Pedag® customers never need to change the height of the arch.

However, if you wish to raise or lower the arch you can use the following procedure:

Warm only the longitudinal arch area of the polypropylene orthotic foot-bed using a hair dryer or heat gun.
When the polypropylene unit is warm it will become pliable. It should NOT be so hot that your skin is uncomfortable in any way.
Using your thumbs, make small adjustments-raising or lowering the arch a few millimeters at a time.
Try the orthotic after each adjustment and see if it feels right. If one foot has a higher or lower arch than the other foot, each insole can be adjusted differently. Whatever is most comfortable is fine.
Once you think you have found the correct height, wear the insole for a few hours and see if you are satisfied.
If you are not satisfied and want to try again, repeat the above steps.

Should I put pedag® orthotics underneath or on top of the shoe manufacturer's insole?

Most pedag® orthotic items are very low profile so they can fit into a variety of footwear. When there is too much room in the shoe, full length pedag® orthotics should be placed ON TOP of the shoe manufacturer's insole.